{"id":9963,"date":"2023-07-12T11:25:11","date_gmt":"2023-07-12T09:25:11","guid":{"rendered":"https:\/\/www.odic-sa.com\/after-sales-service\/"},"modified":"2024-08-28T10:07:20","modified_gmt":"2024-08-28T08:07:20","slug":"after-sales-service","status":"publish","type":"page","link":"https:\/\/www.odic-sa.com\/en\/after-sales-service\/","title":{"rendered":"After-Sales Service"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text el_class=&#8221;grand-titre habillage-titre upper tres-tres-fort&#8221;]<\/p>\n<p style=\"text-align: center;\">AFTER-SALES SERVICE<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; gap=&#8221;15&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1715613216852{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1715611623448{margin-bottom: 5px !important;border-bottom-width: 5px !important;}&#8221;]<span style=\"font-weight: bold; text-transform: uppercase; font-size: 20px;\">CONTACT ODIC AFTER-SALES SERVICE<\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1716821157561{margin-bottom: 0px !important;}&#8221;]If you have any further questions, please contact Customer Services or fill in the form.<\/p>\n<p>After-sales service technician: Fr\u00e9d\u00e9ric Marizy<\/p>\n<p>Email: <a href=\"mailto:sav@odic-sa.com\">sav@odic-sa.com<\/a><\/p>\n<p>Tel: <a href=\"tel:+33385739003\">+33 (0)3 85 73 90 03<\/a>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1715613278936{margin-top: 5px !important;margin-bottom: 5px !important;}&#8221;]<span style=\"font-weight: bold; text-transform: uppercase; font-size: 20px;\">HOW TO RETURN A PRODUCT TO US.<\/span>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1724832436391{margin-bottom: 0px !important;}&#8221;]To return a product, please fill in the <a href=\"\/wp-content\/uploads\/2022\/05\/RETOUR-SAV.pdf\">after-sales returns form<\/a> and include it with your parcel.[\/vc_column_text][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1715613233018{border-top-width: 5px !important;}&#8221;][vc_btn title=&#8221;RETURNS FORM&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#23408b&#8221; custom_text=&#8221;#ffffff&#8221; shape=&#8221;square&#8221; size=&#8221;sm&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;far fa-arrow-alt-circle-down&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:%2Fwp-content%2Fuploads%2F2024%2F05%2FRETOUR-SAV-1.pdf|title:Returns%20form|target:_blank|&#8221; el_id=&#8221;btn-sav&#8221; css=&#8221;.vc_custom_1716989993449{margin-bottom: 10px !important;}&#8221;][vc_btn title=&#8221;SHIPPING COSTS \u2013 SPARE PARTS&#8221; style=&#8221;custom&#8221; custom_background=&#8221;#23408b&#8221; custom_text=&#8221;#ffffff&#8221; shape=&#8221;square&#8221; size=&#8221;sm&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;far fa-arrow-alt-circle-down&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:%2Fwp-content%2Fuploads%2F2024%2F05%2FPIECE-DET_ODIC_Tarif-frais-de-port-envoi-pieces-detachees_2024.pdf|title:Returns%20form|target:_blank|&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1716821560531{margin-bottom: 5px !important;border-bottom-width: 5px !important;}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: bold; text-transform: uppercase; font-size: 20px;\">I would like to be called back<\/span><\/p>\n<p>[\/vc_column_text][vc_column_text]<br \/>\n&lt;p style=&#8221;text-align: center;&#8221;&gt;\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8686-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8686\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9963#wpcf7-f8686-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"8686\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8686-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"display-form\">\n\t<div class=\"trait-bleu cf7-padding mid-width\">\n\t\t<p><label>SURNAME*:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-surname\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"trait-bleu cf7-padding mid-width\">\n\t\t<p><label>FIRST NAME*:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-first\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-first\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"trait-bleu cf7-padding mid-width\">\n\t\t<p><label>COMPANY*:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-company\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"trait-bleu cf7-padding mid-width\">\n\t\t<p><label>TELEPHONE*:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-406\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-406\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"trait-bleu cf7-padding full-width\">\n\t\t<p><label>EMAIL:*:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-780\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-780\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"full-width\">\n\t\t<p><label>Message:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-108\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-108\"><\/textarea><\/span><\/label>\n\t\t<\/p>\n\t\t<div>\n\t\t\t<div class=\"trait-bleu cf7-padding full-width\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"call\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"call\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I would like the after-sales service to call me back.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"cf7-padding full-width\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By using this form, I agree to the 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!important;}&#8221;]CONTACT ODIC<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9963","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ODIC after-sales service, product returns, spare parts returns<\/title>\n<meta name=\"description\" content=\"ODIC has a fast and efficient customer service team to help you with any problems you may have. 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